Privacy Policy

Last updated: June 2026

TW Handling (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, apply for a vacancy or use our recruitment services.

TW Handling operates as a healthcare recruitment business, connecting healthcare and social care professionals with organisations looking to recruit staff.

1. Who We Are

TW Handling is a UK-based healthcare recruitment company.

For the purposes of UK data protection law, TW Handling is the data controller of personal information that we collect and process in connection with our business, unless otherwise stated.

If you have any questions about how we use your information, you can contact us using the details on our Contact Us page.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Candidates

If you register with us, apply for a role or contact us about employment opportunities, we may collect:

• Name and contact details

• Address and location

• Date of birth

• CV and employment history

• Education, qualifications and professional experience

• Professional registrations and memberships

• References and previous employment information

• Availability and preferred working arrangements

• Right-to-work information

• Visa or immigration information where relevant to determining eligibility to work

• DBS and other background-check information where required

• Information relating to your recruitment applications

• Any other information you voluntarily provide to us

Employers and Clients

If you contact us regarding recruitment services, we may collect:

• Name and job title

• Business contact details

• Company or organisation details

• Recruitment requirements

• Information relating to vacancies

• Communication and correspondence with you

• Information required to establish and manage our business relationship

Website Visitors

When you use our website, we may collect information such as:

• Your IP address

• Browser and device information

• Pages you visit

• How you interact with our website

• Information submitted through website forms

Some of this information may be collected automatically through cookies or similar technologies.

3. How We Use Your Information

We may use personal information for the following purposes:

• To provide recruitment services

• To identify suitable employment opportunities for candidates

• To introduce candidates to potential employers

• To process and manage applications

• To communicate with candidates and employers

• To carry out appropriate recruitment and pre-employment checks

• To verify qualifications, experience and references

• To establish an individual's eligibility to work in the UK

• To maintain recruitment records

• To manage our business relationships

• To respond to enquiries

• To improve our website and services

• To comply with legal and regulatory obligations

• To prevent fraud and protect the security of our business

• To establish, exercise or defend legal claims where necessary

We will only use your personal information where we have a lawful basis to do so under applicable data protection law.

4. Legal Bases for Processing

Depending on the circumstances, we may process your information on one or more of the following legal bases:

• Consent – where you have given us permission to use your information for a particular purpose.

• Contract – where processing is necessary to enter into or perform a contract with you.

• Legitimate interests – where processing is necessary for our legitimate business or recruitment activities and those interests are not overridden by your rights.

• Legal obligation – where we are required to process information to comply with a legal or regulatory requirement.

Where we rely on consent, you have the right to withdraw that consent at any time.

5. Recruitment and Candidate Information

If you register with TW Handling as a candidate, we may use the information you provide to identify and contact you about suitable employment opportunities.

We may share relevant information about you with potential employers where this is necessary for the recruitment process.

We will aim to ensure that information shared with employers is relevant to the position and recruitment process.

Where appropriate, we may ask for your permission before introducing you to an employer.

6. Background and Pre-Employment Checks

Depending on the role and the requirements of an employer, we may carry out or facilitate checks such as:

• Identity verification

• Right-to-work checks

• DBS checks

• Employment history checks

• Reference checks

• Qualification checks

• Professional registration checks

• Other appropriate pre-employment checks

Some roles within healthcare and social care may require the processing of more sensitive information.

We will only collect and process such information where permitted by applicable data protection law and where an appropriate legal basis and condition for processing applies.

7. Special Category Data

Some information processed during recruitment may constitute “special category data” under UK data protection law. This can include certain information relating to health, disability or other protected characteristics.

Where we need to process special category data, we will only do so where permitted by law and where an appropriate condition for processing applies.

We will take appropriate measures to protect this information and will only use it for legitimate and relevant purposes.

8. Who We May Share Information With

We may share personal information with appropriate third parties where necessary to provide our services or comply with our legal obligations.

These may include:

• Employers and healthcare organisations

• DBS and background-check providers

• Right-to-work and identity verification providers

• Reference providers

• Professional registration bodies

• Recruitment and HR software providers

• IT and cloud service providers

• Professional advisers such as accountants, lawyers or auditors

• Government bodies, regulators or law enforcement agencies where legally required

We will not sell your personal information to third parties.

9. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Alteration

• Unauthorised disclosure

Access to personal information is restricted to individuals and organisations that have a legitimate need to access it.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, regulatory, accounting or reporting requirements.

Candidate information may be retained for an appropriate period so that we can continue to consider you for suitable opportunities.

Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Cookies

Our website may use cookies and similar technologies to help the website operate, understand how visitors use the website and improve the user experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

13. Your Data Protection Rights

Under UK data protection law, you may have rights including:

• The right to request access to the personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your information in certain circumstances

• The right to request restriction of processing in certain circumstances

• The right to object to certain processing

• The right to data portability in certain circumstances

• The right to withdraw consent where we rely on consent as our legal basis

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, please contact us using the details provided on our website.

14. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

The ICO provides information about your data protection rights and how to make a complaint.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process personal information.

Any updates will be published on this page and the “Last updated” date will be amended accordingly.

16. Contact Us

If you have any questions about this Privacy Policy or how TW Handling processes your personal information, please contact us through the Contact Us section of our website.